10 Years
Pune
Job Description
Service level management for delivering the defined service level goals for the services in scope of delivery. E.g , Time to notify, Time to service restoration , Time to Service resolution etc.Identifying KPIs , Critical success factors (CSFs) and measuring and improving performance against themManage customer and Business Unit expectations and escalationsIdentify gaps or problem areas in Process and Technology and drive efficiency improvements by service improvement and automationDriving Process improvements (SOP, team Specific Documentation, KEDB) & Operations excellence Value delivery (Scope, Coverage enhancement etc.)Provide leadership in critical incident restoration and overall incident managementDeveloping and driving process improvementsReporting on process metrics and improvements to leadership chainPlanning , testing and responding to Business continuityManaging process compliance to ISO 20000 and ISO 27001
| Salary | 1 Lac 75 Thousand To 3 Lac 75 Thousand P.A. |
| Industry | IT Hardware / Technical Support / Telecom Engineering |
| Work Experience | 10 Years |
| Qualification | B.Tech/B.E, M.Tech |
Key Skills
Company Profile
| Company Name | Anant Global |
| About Company | Located in Delhi, Anant Global Placement Services is a fast growing placement and recruitment agency known for providing excellent services at highly competitive charges. We provide placement and manpower recruitment services all over India and mainly in Delhi. We are also career consultant and have provided guidance to many graduates, students and professionals so far. Our services are very reliable and we charge a very nominal fee. All our services are anchored by a team of diligent professionals who hold laurels in their domain. We also have woven network with various recruitment and placement agencies, companies and professionals. Our services are very fast! |
| Email ID | jobs@anantglobalplacementservices.net |
