Anant Global Placement Services

Team Manager - Customer Services Job

2 Years

Job Description

The Main Responsibility of a Team Manager is to Lead, Motivate, Coach and Support a Team and Enable Your Team to Succeed Against Qualitative and Quantitative Targets, Whilst Ensuring Full Compliance to all Business and Clients Rule and Procedures. Direct Responsibility in Recruitment, Selection, Training and Ongoing Skills Development for all Advisors in the Team to Ensure that We Attract and Retain the Very Best Talent. Apply a Process of Continuous Review and Proactive Management of Absenteeism and Attrition Continually Review and Monitor Work Performance Against Agreed Kpis, Instigating Appropriate Corrective Action, Using Performance Management Tools Undertake Individual Monthly Performance Reviews, 1:1 Meetings and Team Meetings to Ensure Achievement of Business Objectives Ensure Advisors are Recognised and Rewarded for Outstanding Achievements/performance in Line with Sitels Mission and Values Facilitate a Culture of Open and Honest 2 Way Communication to Encourage Feedback and Sharing of Ideas and Best Practice Education 2/3 Year College Degree or Directly Related Work Experience. Experience Target Minimum of 12-18 Months Call Centre Experience Successful Coaching and Management of Others. Knowledge/skills/abilities Excellent People Management and Communication Skills Extensive Experience of Achieving Proven Results Against Kpis Analytical and Problem Solving Skills Strong Organisational Aptitude and Proven Time Management Skills Approachable and Flexible Attitude to Work Extensive Knowledge of Microsoft Packages Demonstrate Leadership Skills.

Salary 1 Lac 25 Thousand To 3 Lac 25 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 2 Years
Qualification Other Bachelor Degree

Key Skills

Customer Service Manager Customer Relationship Manager

Company Profile

Company Name

Anant Global

About Company Located in Delhi, Anant Global Placement Services is a fast growing placement and recruitment agency known for providing excellent services at highly competitive charges. We provide placement and manpower recruitment services all over India and mainly in Delhi. We are also career consultant and have provided guidance to many graduates, students and professionals so far. Our services are very reliable and we charge a very nominal fee. All our services are anchored by a team of diligent professionals who hold laurels in their domain. We also have woven network with various recruitment and placement agencies, companies and professionals. Our services are very fast!
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